CHALLENGE
Miren was pursuing a broad "all small banks and CDFIs" strategy, leading to scattered sales efforts, inconsistent product-market fit, and diluted messaging. The loan origination market is highly fragmented—ranging from $10M asset community banks to $10B regional institutions—each with vastly different needs, buying processes, and pain points. Without a focused ICP, go-to-market efficiency suffered and product development lacked strategic direction.
APPROACH
Led comprehensive ICP refinement through 25+ stakeholder interviews (existing customers, churned customers, prospects, industry experts), competitive analysis of 8 major players, and market segmentation analysis. Developed data-driven framework evaluating segments across 6 dimensions: willingness to pay, sales cycle length, product fit, market size, competitive intensity, and strategic alignment.